Description
This is a builder's role as an Account Manager for Southern Europe at ElevenLabs, a company transforming how we interact with technology using AI. You will own both technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across Southern Europe.
Your role involves running onboarding, enablement, and growth across ElevenLabs' full platform, advising customers on production deployment, and owning commercial outcomes for a defined book of business against clear targets.
The successful candidate will have 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region, fluent in Spanish, Italian, and English, and proven experience working across the Southern Europe market.
ElevenLabs offers a range of benefits including innovative culture, growth paths, learning and development support, social travel stipend, annual company offsite, and co-working stipend.
Key responsibilities include:
- Running onboarding, enablement, and growth across ElevenLabs' full platform
- Advising customers on production deployment and usage
- Owning commercial outcomes for a defined book of business
- Spotting expansion opportunities early and owning renewals and upsells end to end
- Working closely with Sales, Engineering, and CS leadership
Requirements:
- 5+ years of Customer Success, Account Management or Technical Account Management experience
- Proven experience of owning and managing a defined Book of Business
- Fluent in Spanish, Italian, and English
- Proven experience working across the Southern Europe market
- Familiarity with building and deploying AI agents
- Strong builder mindset
- Familiarity with API Integrations and SDKs
- Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams
- Excellent problem-solving, technical, and analytical skills