Description
Mastercard's Merchant Cloud team is seeking a payments professional to manage technical product engagement and commercialisation across key customers in Australia, New Zealand, and the Pacific Islands.
The role connects customer needs with Mastercard's gateway, product, delivery, and technology capabilities, helping customers adopt new services, navigate product changes, and gain greater value from their payment solutions.
Responsibilities:
- Act as a trusted technical product partner for key Merchant Cloud customers, building strong relationships and managing ongoing gateway-related priorities.
- Lead regular customer discussions covering product developments, payment mandates, technical issues, service changes, and growth opportunities.
- Translate customer objectives and technical requests into clear requirements, preliminary assessments, and recommended next steps.
- Coordinate Product, Sales, Account Management, Technology, Delivery, and Support teams to progress customer initiatives and resolve issues.
- Develop business cases and product-intake submissions that balance customer value, commercial opportunity, and technical feasibility.
- Support solution positioning, pre-sales discussions, and RFP responses by providing credible gateway and payments expertise.
- Identify opportunities to increase product adoption, payment volume, and customer value across existing relationships.
- Advocate for customer and market requirements within regional and global product teams.
- Support the commercialisation of Merchant Cloud capabilities and the transition towards more standardised, scalable customer solutions.
- Monitor relevant payment, acceptance, and commerce developments and translate them into practical implications for customers and Mastercard.
Requirements:
- Experience in gateway services, merchant acquiring, e-commerce payments, payment processing, or a closely related payments environment.
- Knowledge of payment authorisation, authentication, clearing and settlement, including the roles of gateways, acquirers, and merchants.
- Understanding of APIs, SDKs, integrations, and digital payment technologies, with the ability to engage credibly without being a hands-on developer.
- Experience in assessing customer or business requirements and translating them into technical solutions, product requests, or delivery actions.
- Ability to explain complex payment and technology concepts clearly to both technical and non-technical audiences.
- Confidence in engaging with customers and navigating technical and business conversations, with prior customer-facing experience considered an advantage.
- Ability to influence decisions and progress work across a complex, matrixed organisation without direct authority.
- Experience in building trusted relationships with customers, partners, and senior internal stakeholders.
- Commercial awareness, with the ability to connect customer priorities to product adoption, business value, and growth opportunities.
- Ability to take ownership, manage competing priorities, and operate effectively in an evolving product and customer environment.