Helpdesk Technician

Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Helpdesk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Helpdesk Technicians joining our team in Tampa, FL to provide routine technical support in the management of networks, software, hardware, configurations, and architectures.

Responsibilities:

• Provide Systems Administration and manage the functionality and efficiency of a group of computers running on one or more operating systems.
• Conduct basic hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Evaluate existing systems and assist with planning long-term strategies and train end users on the proper use of hardware and software.
• Perform basic software installations and upgrades to operating systems and layered software packages.

Requirements:

• Education: Technical Training, IT certification(s) and HS Degree required.
• Required Technical Experience: 2+ years of related Systems Administration experience with Active Directory, RSA SecurID, and SolarWinds Orion.
• Troubleshoot system hardware and software issues and provide routine technical support in the management of networks, software, hardware, configurations, and architectures.
• Required Certification: Must have a current DOD 8570 certification, such as CompTIA Security + CE.
• Required Security Clearance Level: current/active TS/SCI clearance.

Benefits:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team is dedicated to helping you own your career
• Professional growth opportunities include paid education and certifications
• Cutting-edge technology you can learn from and apply to solve real world problems
• Rest and recharge with paid vacation and holidays