Description
At IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology.
We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences.
What you'll be doing
- Own customer relationships following go-live and become the primary point of contact for ongoing success
- Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance
- Build strong relationships with operational, technical, commercial, and executive stakeholders
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
- Monitor customer health, identify risks early, and proactively address challenges
- Support renewals by demonstrating value, outcomes, and business impact
- Identify growth opportunities and partner with Sales on expansion initiatives
- Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams
- Coordinate issue resolution and maintain clear customer communication during incidents
- Capture customer feedback, market insights, and success stories to help shape future product development
About you
- You'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes.
- You'll bring:
+ 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment + Experience managing customer or account portfolios and driving retention outcomes + Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives + Experience supporting renewals, expansion opportunities, and revenue growth initiatives + A strong understanding of customer onboarding, enablement, and adoption best practices + Experience delivering customer workshops, training sessions, or product demonstrations + Strong problem-solving and escalation management capabilities + Excellent communication, presentation, and relationship-building skills + The ability to analyse customer data and translate insights into action + A proactive and highly organised approach with strong attention to detail
Why join us?
- Join an industry leader in identity verification and fraud prevention technology
- Work with innovative AI-powered solutions used by organisations globally
- Partner with some of Australia's leading brands and technology teams
- Collaborate with talented Product, Engineering, Sales, and Customer Success professionals
- Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions
- Access career development opportunities across a global organisation
- Flexible working arrangements and a collaborative, supportive culture