Description
We are seeking a Systems Engineering Engineer (TS/SCI Clearance) to join our Government Cloud customer engineering team within Engineering and Operations.
As a Platform Technical Support Engineer, you will own Mission Critical Support cases across all severities, partnering closely with Worldwide Support, R&D, and Support Operations.
Responsibilities:
- Manage assigned support cases end-to-end, establishing yourself as a trusted Salesforce platform and application expert.
- Troubleshoot technical issues spanning web tiers, databases, integrations, and Salesforce-specific technologies.
- Partner across Worldwide Support, R&D, and Support Operations to resolve complex, high-severity cases.
- Provide support coverage on a shift basis to meet global customer needs.
Requirements:
- 3+ years of experience in a technical support or services role.
- Comfortable interacting with all levels of customer and company management, and can multi-task effectively under pressure.
- Understand internet technologies (firewalls, web servers, proxy servers) and have familiarity with relational databases, SQL, object-oriented design, XML, and SOAP web services.
- Hold an active TS/SCI with Polygraph clearance.
Nice to Have:
- Front-end (JavaScript, HTML, CSS, cross-browser development) and back-end (Java, .NET, SQL) development experience.
- Experience working in large-scale, multi-tenant production environments.
- API programming, software development, or Apex/Visualforce experience.
- Salesforce CRM domain knowledge, a relevant Salesforce certification, or prior SaaS support experience.
Benefits:
- Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.