Description
MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.
You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.
You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be.
You'll be an advocate for customers' needs - working with our product management and development teams on their behalf.
And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.
What you need
We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
It's essential for candidates to have:
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- A good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
- Experience building and maintaining complex mission-critical production database systems
- Basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Experience analyzing issues holistically, from the application tier through the database, down to the storage
- Genuine desire to help people
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
- Strong written and verbal English communication skills are required
Bonus Points
- Experience managing large-scale databases (e.g., RDBMS, NoSQL)
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Experience using any cloud services stack such as AWS, Azure or GCP
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Success Measures
- In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
- In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently.