Warranty Operation Analyst

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity.

Key Responsibilities:

• Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines.
• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage.
• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage.
• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes.

Responsibilities

• Assess warranty claims across global markets for the assigned commodity.
• Achieve 100% capacity utilization.
• Maintain claim mix proportionate to intake volumes.
• Uphold a 99% quality benchmark in claim assessments.
• Flag assessment concerns to Team Leads to strengthen claim controls.
• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally.

Qualifications

• Diploma / B.E in Mechanical / Automobile Engineering.
• 3-6 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis.

Skills Required:

• Strong communication and interpersonal abilities.
• Technical diagnostic knowledge (basic to intermediate).
• Warranty process exposure.
• Computer literacy.
• Flexible, self-motivated, and team-oriented.
• Polite, proactive, and supportive of team members.