Senior Associate, Operational Excellence

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it.

The role of the Senior Operations Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality. In this role, you will work with different internal and external team stakeholders to continuously identify areas to improve, drive alignment, and lead implementations.

Responsibilities:

• Supervise, coach, and monitor the performance of associates or specialists in your team
• Use metrics to guide your team to improve and deliver great performance and enhance their hard skills and soft skills
• Personally represent Flexport's value proposition by leading and driving the progress of tasks and projects in your scope to contribute to operational excellence

Product Improvement:

• Work closely with internal teams in APAC Ocean Gateway Operations to have an effective process to collaborate with the Tech team
• Understand how the latest processes and products interact with each other and the background behind them
• Think and communicate structurally to explain the operations process, product needs, and impact
• Shepherd the business team to properly prioritize the product requests when facing resource constraints

Process Optimization:

• Work closely with internal teams in the APAC Ocean team to cultivate a continuous process improvement mindset and support the team in identifying areas to improve with data
• Understand the background behind an existing process and support the operations team to find solutions to optimize the process to drive down costs to serve and increase operational efficiency
• Initiate a process improvement project when you see there are opportunities and drive project development to successfully implement the change

Requirements:

• BA/BS degree
• Minimum 3-5 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting
• Excellent command of both spoken and written English and Chinese/Mandarin
• Excellent communication and interpersonal skills
• Proven ability to build strong, cohesive relationships with the business, operations, technology, and other key stakeholders
• Data-driven, strong analytical and logical sense
• Strong attention to detail and proficient problem-solving skills
• Strong sense of prioritization and ability to execute deliverables