Description
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions.
We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer.
As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness , and who thrives in fast-moving, ambiguous, and mission-driven environments.
Responsibilities:
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
- Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
Must-haves:
- An active TS/SCI clearance
- 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with the customer in the Omaha area 4 days per week and able to travel at least 25% of the time (as needed)
Benefits:
- Comprehensive health, dental and vision coverage
- Retirement benefits
- A learning and development stipend
- Generous PTO
- Commuter stipend (may be eligible)
Compensation package at Scale for eligible roles includes base salary, equity, and benefits. The base salary range for this full-time position in the location of Omaha, NE is: $138,400-$208,000 USD