Legal Operations Associate

Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.

Responsibilities

• Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board.
• Support users' concerns and provide exceptional customer service.
• Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.
• Respond to reports submitted by legal and government entities via email.
• Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.
• Gather unique insights into how thousands of businesses using Stripe operate and scale.
• Gain a comprehensive understanding of Stripe's operations from the ground up and contribute to the organization's future impact.
• Play a key role in establishing a new team and fostering an operational culture at Stripe.
• Partner with global operations specialists or business process owners to manage critical workflows effectively.

Requirements

• Excellent communication skills, both written and verbally
• Close to 2 to 6 years of experience in customer service or internal/external user-facing operations
• Enjoy learning about products and processes, organized, self-starter with passion for finding solutions to our user’s challenges
• Able to identify opportunities to improve operational efficiency
• Process-oriented mindset and ability to get things done
• Enjoy working in an in-office environment with strong cross-team collaboration and support
• Able to prioritize and enjoy working in a dynamic space
• Humble and have a proven track record for working well across teams and with external partners