Description
This is an individual contributor role at 3M, managing simple to moderately complex orders from customers, serving as a first-level escalation resource, and assisting in analyzing customer service reports.
The role involves:
- Handling varied customer transactions, including PO download, order entry, and order analysis
- Resolving simple to mid-complex issues and providing issue resolution according to set guidelines
- Completing assigned tasks within SLA targets and following up on process delays
- Coordinating with different teams through emails, meetings, or phone calls
- Generating simple reports and analytics, and participating in continuous improvement of processes
- Participating in all company initiatives, such as daily tier reviews, team meetings, and training
The ideal candidate has:
- Background with order to cash
- Minimum 2 years of customer service experience specifically in customer issue resolution
- Previous experience in SAP system will be an asset
- Knowledge of Japanese language - reading, writing, speaking, and listening skills are required
- English language capabilities and additional language a plus