Description
The Customer Delivery Architect has a deep and broad architectural expertise across technology architectures and is a recognized technical authority for defining and leading architecture strategy for Cisco's largest and most sophisticated customers.
The role combines expertise across an enterprise technology domains with an expansive understanding of enterprise architecture, business priorities, and technology operations to guide technology decisions and deliver solutions at scale.
The Architect works directly with customer technology leaders, engineers, Cisco teams, and partners to define architectures and technology roadmaps that address requirements while preparing for future business and technology needs.
Responsibilities:
- Define and shape enterprise-scale architectures for technically demanding environments, establishing target-state designs, standards, integration patterns, and multi-year roadmaps across Cisco and third-party technologies.
- Steer large, high-impact initiatives from architectural vision to execution, guiding critical decisions and coordinating resources across Cisco, customer, and provider organizations, regions, and business units.
- Evaluate and resolve intricate cross-architecture challenges, assessing alternatives, dependencies, scalability, security, operational considerations, and tradeoffs to remove barriers and improve customer outcomes.
- Serve as a technology strategist to customer executives and technology leaders, translating business priorities into clear recommendations and presenting choices, costs, implications, and consequences that support critical decisions.
- Assess and integrate AI, automation, and emerging technologies where they deliver measurable value, considering architectural fit, dependencies, governance, operational implications, and scalability.
- Influence Cisco technology and services strategy through customer insight, identifying recurring requirements, capability gaps, and emerging needs and translating them into actionable input for internal teams.
- Build technical capability across Cisco and customer teams by developing architects and engineers, establishing reusable practices and knowledge, and promoting consistency across engagements.
- Represent Cisco expertise with executive and industry audiences, providing expertise to strategic customer engagements, technical forums, Cisco Live, and relevant industry events.
Requirements:
- Bachelors + 12 years of related experience, or Masters + 8 years of related experience, or PhD + 5 years of related experience, or equivalent relevant work experience.
- Expert level (e.g., CCIE) or equivalent relevant certification expected.
Preferred Qualifications:
- Technical mastery in core architectures with extensive expertise across the enterprise technology landscape, including demonstrated ability to integrate Cisco and third-party technologies into cohesive, scalable solutions.
- Proven architectural authority in large, highly integrated customer environments, including defining long-term technology strategy, establishing architectural direction, and resolving critical cross-architecture challenges.
- Demonstrated experience leading enterprise-scale technology initiatives, maintaining architectural integrity and influencing critical decisions across multiple organizations, technology disciplines, and business units.
- Established credibility with executive and technology leaders, translating business priorities and highly technical concepts into clear strategies, recommendations, tradeoffs, and outcomes.
Benefits:
- Medical, dental and vision insurance.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short and long-term disability coverage.
- Basic life insurance.
- 10 paid holidays per full calendar year.
- 1 paid day off for employee's birthday.
- Paid year-end holiday shutdown.
- 4 paid days off for personal wellness.
- 16 days of paid vacation time per full calendar year for non-exempt employees.
- Flexible vacation time off program for exempt employees.
- 80 hours of sick time off provided on hire date and each January 1st thereafter.
Salary Range: $169,300.00 - $237,200.00