Description
Haven House Children's Hospice is seeking a Family and Administration Support Co-Ordinator to join their Care directorate. The successful candidate will provide high-quality administrative and data support to the Care team, help coordinate bookings and referrals, and ensure information is recorded accurately across their systems.
The Family Administration Support Team (FAST) plays a vital role in ensuring families can access the right support at the right time. As the first point of contact for families and professionals, the successful candidate will triage enquiries, coordinate bookings, and provide information and reassurance to families.
Key responsibilities include:
- Acting as a first point of contact for families and professionals, triaging enquiries and ensuring they are passed to the right team promptly
- Coordinating in-house and community bookings and maintaining accurate records on the Care Database
- Liaising with families to provide information, reassurance, and signposting to relevant services
- Attending weekly multidisciplinary panel meetings and ensuring referrals are acknowledged and actioned
- Supporting coordination of the Pharmacy Clinic alongside the Pharmacy Technician (including one Saturday morning per quarter)
- Providing day-to-day administrative support to the Care team, including minute taking and project work
The salary for this permanent, full-time role is £26,936 a year.
Benefits include:
- 27 days' annual leave
- Pension scheme (company matches contribution up to 7%)
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
- Interest-free season ticket loan
- Blue Light Card discount scheme
- Life Cover at 2x salary