Service & Engagement Team Leader

We are seeking a Service & Engagement Team Leader to join our team at Target. As a Service & Engagement Team Leader, you will be responsible for leading a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations.

The starting pay range for this position per hour is $24.75 - $26.75. The full pay range for this position per hour is $24.75 - $42.05.

As a Service & Engagement Team Leader, you will:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
• Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.
• Support your direct leader by following up on training completion, checking for understanding, and supporting continuous education opportunities.
• Personalise recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture.
• With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.
• Quickly respond to any concerns with guests’ shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
• Ensure your team members stay up-to-date on upcoming major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader.
• Support and enable team members to deliver pick-up and drive-up orders efficiently and accurately.
• Demonstrate a culture of ethical conduct and compliance.
• Lead and demonstrate a safety culture through modelling and recognising safe behaviours.
• Model the execution of physical security processes to enhance the in-store security culture.
• Support merchandise protection strategies across the total store.
• Occasionally assume store-level leadership on duty (LOD) responsibilities.
• Address all store emergency and compliance needs.

We are looking for someone who:

• Enjoys interacting and helping others.
• Thrives in a fast-moving, highly active, and physically demanding role.
• Is open to working a variable work schedule with varying hours, days, or shifts.

Requirements:

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team.
• Manage workload and prioritise tasks independently and with a team.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Benefits:

• Comprehensive health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.