Relationship Manager

Ninja Van, a leading tech-enabled logistics company in Southeast Asia, is seeking a Relationship Manager to manage and grow relationships with key corporate clients.

The successful candidate will drive client retention, account growth, and revenue, while building strong relationships with key client stakeholders and decision-makers.

Key responsibilities include:

• Managing and growing relationships with key corporate clients
• Driving client retention, account growth, and revenue
• Identifying and developing upselling and cross-selling opportunities
• Building strong relationships with key client stakeholders and decision-makers
• Leading client meetings, business reviews, and account discussions
• Working with internal teams to resolve client concerns, service issues, and escalations
• Monitoring account performance, service levels, claims, and billing
• Coordinating with Sales and Operations teams on client onboarding and business opportunities
• Providing account updates, performance reports, and recommendations to management
• Coaching and supporting Relationship Executives in managing client accounts

The ideal candidate will have:

• A Bachelor's degree in Business, Marketing, Sales, or a related field
• 7–10 years of experience in Account Management, Relationship Management, Sales, or Business Development
• Proven experience managing major or enterprise corporate accounts
• Strong experience in client retention, upselling, cross-selling, and account growth
• Experience working with senior-level clients and cross-functional teams
• A background in logistics, supply chain, e-commerce, retail, or related industries is preferred
• Strong communication, negotiation, and relationship-building skills
• Strong analytical and problem-solving skills
• Experience coaching or mentoring team members is a plus
• Ability to work in a fast-paced and highly collaborative environment