Senior Field Application Scientist

We are looking for a highly motivated Senior Field Application Scientist to join our team! This is a full-time remote position with preferred locations on the east coast.

As a Senior Field Application Scientist, you will empower customers by guiding application development efforts that unlock the full potential of our technology platform. You will deliver expert training to customers on the latest processes, kits, and instrumentation, empowering them for success. You will lead troubleshooting efforts and collaborate with internal experts to ensure fast, effective resolution of customer issues.

Responsibilities:

• Empower customers by guiding application development efforts that unlock the full potential of our technology platform
• Deliver expert training to customers on the latest processes, kits, and instrumentation, empowering them for success
• Lead troubleshooting efforts and collaborate with internal experts to ensure fast, effective resolution of customer issues
• Take ownership of customer issues by documenting, resolving, and escalating cases promptly and professionally to ensure customer satisfaction
• Partner with sales to deliver technical and market guidance across the customer journey, including the design and execution of pilot experiments that enable successful technology adoption
• Collaborate cross-functionally with sales and marketing to develop and present engaging, high-impact product demonstrations and technical content
• Represent the company at customer sites and scientific conferences, serving as a technical ambassador for our solutions

Qualifications, Skills, Knowledge & Abilities:

• Degree in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering, or a closely related field, with extensive laboratory experience across multiple life science platforms, particularly in next-generation sequencing (NGS)
• BS with 8+ years of relevant experience, MS with 5+ years, or Ph.D. with 3+ years of related experience
• Hands-on experience and a strong working knowledge of NGS library preparation workflows, including sample handling, quality control, and optimization across diverse input types
• Experience teaching, training, or mentoring peers or customers
• Demonstrated ability to balance long-term strategic goals with short-term deliverables
• Meticulous attention to detail and the ability to follow complex operating procedures accurately
• Excellent organizational and problem-solving skills, with a commitment to high-quality results
• Strong communication, presentation, and relationship-building skills
• Ability to operate with urgency, ownership, and accountability in a fast-moving startup environment
• Willingness to travel up to 50% of the time and reside within one to two hours of a major airport.

Benefits:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• Paid holidays
• Paid time off
• Employee assistance program
• Other company benefits