Operations Associate

The Opportunity

Flexport's Global Operations team manages customer supply chains end-to-end. As an Operations Associate in our Guadalajara team, you'll ensure high-quality shipment execution, on-time performance, and excellent customer experience.

Responsibilities

• You'll be the front line to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• You'll be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You'll follow standard operating procedures (SOP).
• You'll own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will seamlessly coordinate day-to-day logistics operations with internal and external partners.
• You'll execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• You'll assist the shipments managed by partners as we drive partner autonomy.
• You'll quote and invoice client shipments with responsibility to their P&L.
• You'll participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.

Requirements

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus).
• Bachelor’s Degree preferred.
• Able to adapt to new technology and can thrive in a fast-paced environment.
• Effective time management.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing in client-facing interactions.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• Fluent in English and Spanish.
• A "compliance first" attitude.