People Consultant

Okta's Manager Success & Experience team helps managers lead effective teams through an AI-first support model. As a People Consultant, you will independently manage advisory cases that require deeper diagnosis, tailored coaching, or problem-solving beyond AI guidance and standard playbooks.

Responsibilities:

• Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organisational change.
• Independently assess and resolve advisory cases that require individualised support beyond AI guidance and standard playbooks.
• Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organisational barriers to recommend sustainable solutions.
• Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority.
• Apply established risk and escalation frameworks to determine when matters require Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
• Maintain clear case documentation, track agreed actions, and assess the effectiveness of interventions to support lasting outcomes.
• Identify recurring case themes, gaps in AI guidance, and opportunities to improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement.

Requirements:

• 5+ years of relevant professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organisational development, or a related advisory discipline.
• Demonstrated ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries.
• Strong coaching, communication, conflict resolution, and stakeholder management skills, including the ability to guide managers through sensitive conversations and challenging decisions.
• Working knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffs.
• Experience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualised human support is needed.
• Ability to assess risk, recognise patterns across cases, recommend practical improvements, and help managers build the skills and confidence to resolve future challenges independently.