Description
Are you enthusiastic about building and developing modern endpoint management services and operating at the interface between strategy, operations, and customers? Do you take responsibility for service quality, architecture, and economic success in a managed services environment? Then join our team and help shape the future of unified endpoint management across Germany in a flexible hybrid work model that offers freedom in choosing your work location.
Responsibilities
- Set up and scale unified endpoint management services: You'll be responsible for the Intune / Endpoint Management Managed Service portfolio, acting as a lead and knowledge owner, and ensuring service maturity and continuous development.
- Design and control service architectures and operational models: You'll design and document reference architectures, security concepts, and deployment models, and define standardized device lifecycle processes.
- Strategic portfolio and project management: You'll drive the setup and orchestration of platform-related projects and initiatives, aligning with the business strategy, managing dependencies, and proactively handling risks.
- Establish and govern service operations: You'll define SLAs, processes, and responsibilities, act as a decision-making body for service design and operational standards, and work closely with architects, security experts, and operations teams.
- Develop service strategies, pricing, and commercial models: You'll create scalable and marketable service and billing models, integrating cost, effort, and margin considerations for sustainable and competitive offerings.
Requirements
- A degree in computer science or a comparable qualification, with at least 5-6 years of experience in endpoint management, ideally in a managed services environment.
- Knowledge of Microsoft Intune / Endpoint Manager, IT service management frameworks (e.g., ITIL), agile methods (e.g., SAFe), and relevant Microsoft certifications (e.g., Intune / Endpoint Administrator).
- Experience in setting up managed services, including service catalogs, standardization, and automation.
- Passion for endpoint management, managed services, and high service quality, with a good understanding of complex customer environments, service processes, and continuous optimization of Intune-based services.
- Your way of working is characterized by strategic thinking combined with operational implementation strength, as well as pronounced team and communication skills, structured approach, organizational strength, analytical thinking, and experience in escalation and risk management.
What's in it for you?
- Flexible working hours and 30 days of vacation
- Unlimited contract
- Opportunity to develop yourself in your field and personally
- Collaborative and supportive team environment
- Recognition and appreciation of your contributions
- Flexibility in terms of work location and time
About MHP MHP is a technology and business partner that digitizes its customers' processes and products and accompanies them on their IT transformations. With over 300 clients worldwide, MHP operates in various sectors, including mobility and manufacturing.