HAL - Hotel Facilities Technician - UPL

We are seeking an Assistant Department Head to oversee the daily operations of the Housekeeping department on our cruise ship.

The successful candidate will assist the Executive Housekeeper in ensuring the efficient and safe organization and operation of the Housekeeping Department, which includes guest stateroom areas, public areas, team member areas, laundry/linen, and tailor/uniforms operations.

Key Responsibilities:

• Assist the Executive Housekeeper in overseeing daily operations and duties in the Housekeeping department
• Support and enforce policies, procedures, and best practices throughout the department
• Conduct daily pre-shift meetings with Housekeeping Supervisors and team members
• Prepare work schedules for Housekeeping Supervisors and team members
• Monitor work performance of Housekeeping Supervisors and team members
• Provide prompt follow-up on guest requests/complaints
• Work closely with Guest Services in handling guest requests/complaints
• Monitor Laundry Operations, including daily production, linen distribution, and linen inventory
• Monitor Tailor Shop production and ensure proper tracking of uniforms issued to crew members
• Organize, supervise, and ensure proper handling of baggage
• Ensure all training related to ms Nieuw Jakarta Manual, HOP's, and other resources are followed
• Monitor administration and inventory of items delivered through outside vendors
• Maintain a correct inventory of all cleaning equipment and ensure they are in working order
• Maintain a detailed and correct uniform administration
• Conduct regular counts and submit a regular uniform inventory to the Executive Housekeeper
• Ensure maintenance of all assigned areas are in compliance with company guidelines on public health and U.S. Public Health standards
• Prepare and review reports, documents, logs, and checklists
• Participate in public health and other regulatory inspections
• Ensure and enforce that Housekeeping Supervisors and team members work in compliance with public health and HESS guidelines and regulations
• Report and correct violations from various regulatory inspections
• Maintain effective and productive working relationships with staff, peers, managers, and officers
• Follow and adhere to all HESS procedures, training, and requirements
• Comply with company policy regarding waste separation and environmental compliance
• Conduct regular training with all departmental team members on food waste separation and environmental compliance
• Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement, and personal presentation
• Provide regular training sessions to the Housekeeping Supervisors and team members
• Prepare and submit performance evaluations/appraisals for the Housekeeping Supervisor and all Housekeeping Crew
• Consult, guide, and administrate disciplinary action to Housekeeping Supervisors and/or team members when required
• Champions the use of the Navigator App experience tools to drive greater onboard revenue and guest satisfaction performance
• Perform other miscellaneous duties relative to hotel condition/cleanliness, guest requirements, and various orders as issued or delegated by the Executive Housekeeper

Skills, Knowledge & Expertise:

• Preferred College or University degree/diploma in Hospitality Management related field
• Minimum 1-year leadership experience in the Hospitality Industry
• Preferred 1 year of shipboard experience within the Housekeeping Services environment
• Able to work well and communicate effectively with both shipboard personnel
• Ability to multi-task and handle constantly changing priorities
• Leadership, training, and organizational skills demonstrated through experience
• Basic knowledge of Public Health and Sanitation protocols
• Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word, and PowerPoint