Description
Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and transportation.
The Singapore Platform Safety team develops and supports programmes that improve safety across Grab's mobility and delivery services.
You will report to the Head of Platform Safety, Singapore. Your responsibilities combine data analysis, operational assurance, programme delivery, public liaison and incident management.
Responsibilities:
- Combine safety incident data, operational signals and user feedback to identify risks, test hypotheses and recommend priorities and interventions.
- Review safety processes, case classification and reporting, then use the findings to strengthen standards, procedures and risk controls.
- Manage assigned safety programmes from planning through implementation. Define intended outcomes, manage timelines, budgets, vendors, dependencies, risks and trade-offs, and adjust the approach based on evidence and feedback.
- Develop safety communications, educational materials, workshops and training for consumers, driver-partners and delivery-partners.
- Act as a public liaison for government agencies, law enforcement bodies, industry associations and community organisations. Coordinate official requests with Legal, Privacy and relevant internal teams, ensuring information is handled accurately, securely and in line with applicable requirements.
- Support responses to safety incidents and crisis situations. Bring together teams with different priorities, guide decisions and capture lessons that improve future readiness.
Qualifications:
- A bachelor's degree or equivalent practical experience in operations, risk management, public policy, business, communications or a related field.
- At least five years of relevant experience in platform operations, safety, risk management, programme management, public policy or a related area, including independently managing complex workstreams.
- Experience managing projects from planning through implementation, including dependencies, trade-offs, budgets, vendors and partner coordination.
- Experience in strategic insights or data analytics, including synthesising information from multiple sources, testing assumptions and translating findings into clear recommendations.
- Experience developing processes, standards or assurance checks and turning lessons into repeatable improvements that others can apply.
Additional Information: Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours