Description
We’re seeking an experienced leader to join our team as Head of HRES Service Delivery – Hong Kong. This role is responsible for leading the end-to-end delivery and ongoing transformation of HR Employee Services (HRES) across Hong Kong, driving operational excellence, service innovation, and a world-class employee experience.
In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools they need to succeed. This is a Director level position within the HR Employee Services (HRES) team. The successful candidate will champion process optimization, strengthen governance and controls, and drive continuous improvement across the employee lifecycle.
Responsibilities:
- Lead and oversee all aspects of HRES service delivery in Hong Kong, ensuring seamless execution of HR operations and employee services.
- Drive the evolution of the HRES operating model through process improvement, service optimization, and operational transformation initiatives.
- Manage key stakeholder relationships across the business and partner closely with global HR teams and external service providers.
- Ensure compliance with all applicable policies, procedures, regulatory requirements, and risk management standards.
- Establish a high-performing culture focused on service excellence, accountability, and continuous improvement.
- Oversee outsourced vendor relationships, including governance, performance management, and issue escalation.
- Promote standardization, consistency, and efficiency across HR processes while delivering a positive stakeholder experience.
- Lead local communications, training initiatives, onboarding activities, and knowledge management programs.
- Support the successful transition of new services, processes, and operational initiatives into the team.
Requirements:
- Demonstrated leadership experience in HR service delivery, operations, or shared services environments
- Experience managing hybrid delivery models (onshore, offshore, and vendor)
- Strong track record in operating model transformation, outsourcing, or service optimization
- Deep understanding of tiered service delivery models and case management frameworks
- Strong stakeholder management and influencing skills
- Proven ability to balance operational execution, advisory support, and governance
- Strong risk and controls mindset
- At least 6 years' relevant experience
Benefits: Morgan Stanley offers competitive employee benefits and perks, including support for employees and their families at every point along their work-life journey.