Description
The Service & Logistics Territory Manager is a point of contact for a defined territory and/or customer group. The role involves relationship management, service capabilities, and optimizing services.
Key responsibilities include:
- Acting as a trusted advisor to S&L partners on service supply chain inquiries
- Providing deep knowledge expertise on industry and geo-political impacts to Cisco's supply chain
- Supporting partners through deal and renewal readiness
- Facilitating deal delivery readiness to mitigate risk for Cisco and Services & Logistics
- Supporting executive critical issues through coordination of supply chain resources
- Collaborating on building supply chain educational materials for partners
- Optimizing existing services through partner engagement
- Collaborating on tool improvements in support of supply chain data
Minimum qualifications:
- 6+ years of experience working in a matrixed global supply chain with a focus on service and logistics
- 5+ years of experience identifying problem areas and creating solutions that benefit customer satisfaction
- 5+ years of experience in project management or program management
- 3+ years of experience utilizing data analysis and forecasting tools
- 2+ years of experience managing and resolving customer escalations
Preferred qualifications:
- Master's degree or professional certification in Project Management or Supply Chain Management
- 5+ years of experience in territory management and acting as an advisor to internal and external partners
- Experience implementing process improvement strategies within a supply chain or logistics environment
- Experience aligning operational goals with broader business objectives through strategic planning
- Experience collaborating with cross-functional teams
The starting salary range for this position is $111,100.00 to $147,500.00. Benefits include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.