Warranty Coordinator

Ford Business Solutions is looking for a Warranty Coordinator to join the Ford Customer Service Team in Szentendre.

Responsibilities

• Manage warranty hotline – dealer/Importer warranty request handling, supporting claim submission, liaising with the assessors.
• Handle and manage prior approval requests (PAR); cooperate with Technical Hotline in case of escalation.
• Prepare and present warranty training about processing, claim submission, correction, and tracking.
• Update warranty manual and warranty policy procedures.
• Determine parts import cost in EDM and warranty labor revision in cooperation with European Warranty Office (EWO).
• Cooperate with the Warranty Audit department if needed.
• Monitor dealer’s warranty performance, claim submission, and claim types.
• Generate reports, e.g., FSA performance, repair type, etc.

Qualifications

• University or College Degree, preferably in mechanical engineering.
• Technical knowledge and automotive experience.
• Active driving license for category B.
• At least 2-3 years of work experience in a technical field.
• Fluent written and spoken English; other languages are welcome.
• Good communication skills, proactive personality, and ability to work individually.
• PC skills.

What you’ll love about us:

• Being part of a fully supportive, collaborative, and dynamic team.
• Hybrid working model with 4 days on-site per week.
• Continuous challenges and great opportunities contributing to your professional development and next career step.
• Cafeteria – benefits package.
• Discount for used car purchases and test-driving opportunities.
• Shuttle bus service between local train station and the office.