Description
Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia.
The Housekeeping Training Specialist is a field-based role dedicated to building the capability of cleaning supervisors across the IFMS contract.
Responsibilities include:
- Deliver face-to-face housekeeping training to IFMS Cleaning Supervisors on site using approved IFMS contract training materials.
- Provide practical, on-the-job coaching and side-by-side support to reinforce learning in the live work environment.
- Support the onboarding and induction of newly appointed Cleaning Supervisors across the IFMS contract.
- Assess supervisor competency against IFMS contract standards and provide clear, constructive feedback to support ongoing development.
- Maintain accurate training records in the LMS and track and report on training completion and outcomes.
- Work with site management and IFMS contract leadership to coordinate training visits while minimising disruption to operations.
- Identify emerging training and capability needs through site visits, observation and consultation with operational leaders, escalating these through the L&D team as required.
- Provide feedback on the effectiveness of training materials and recommend practical improvements based on field experience.
- Champion housekeeping standards, correct chemical handling, equipment use and safe work practices through all training and coaching activities.
- Build strong working relationships with site leadership, Cleaning Supervisors, the L&D team and other key stakeholders, sharing field insights to support continuous improvement.
- Demonstrate Sodexo values and ensure employee safety, health and wellbeing remain at the forefront of all training and coaching activities.
You have hands-on experience in housekeeping, cleaning or soft services operations, ideally within the IFMS contract environment. You understand the day-to-day realities of leading cleaning teams and have experience supporting, coaching or training others in an operational setting. You bring a strong working knowledge of housekeeping standards, cleaning methodologies, chemical safety and equipment use, and are confident engaging with operational teams through practical, on-site training. You are comfortable providing honest and respectful feedback that supports improvement and builds capability. You are organised, adaptable and able to manage your time effectively while travelling across multiple sites. You are comfortable using systems such as the LMS, Excel and PowerPoint, hold a current driver's licence and are able to travel regularly. Experience working across remote or dispersed site-based teams will be highly regarded.