Description
Capital One and Discover are building the next generation of payment capabilities to power a modern, secure, and next-gen global network.
Within Network Risk Operations, our Ecosystem Risk & Integrity (ERI) function sits at the tip of the spear of a technology and AI revolution - leveraging sophisticated algorithms, rich data, and deep risk expertise to safeguard the security and integrity of the network.
We are seeking a visionary leader to establish, build, and scale a brand-new Participant Consultation function designed to partner with our client-facing teams and collaborate with our ecosystem participants (US and abroad) to develop and lead programs.
The principal focus will be architecting data-driven strategies to actively mitigate fraud while maximizing authorization approval rates, reducing checkout friction, and decreasing chargeback exposure across the ecosystem.
Job Responsibilities:
- Build & Scale 0-to-1 Capabilities: Design, launch, and scale a new operational, advisory, and risk function within Ecosystem Risk & Intelligence,defining the operational framework, core performance metrics, engagement models, and advisory cadence from scratch.
- Bridge Strategy & Operational Execution: Transition seamlessly between executive-level strategy and hands-on operational execution to build a high-yielding, respected network function.
- Lead Global Payments & Scheme Operations: Apply deep domain expertise in global payment network dynamics, authorization processing, fraud management frameworks, chargebacks, and scheme regulations to optimize network performance.
- Drive Partner Co-Creation & Client Engagement: Collaborate with senior management and client-facing teams to deeply understand participant needs, delivering tailored operational recommendations that drive volume, trust, and throughput.
- Execute International Commercial Strategy: Direct and oversee on-the-ground commercial execution and localized operations across multiple international regions outside the U.S.
- Synthesize Transactional Data into Actionable Strategy: Query, analyze, and translate complex transactional data into executive-level narratives, structured action plans, and data-backed business decisions.
- Navigate Matrixed Stakeholder Relationships: Guide cross-functional teams, build alignment with technical product partners, and influence senior leaders across all levels of a matrixed organization.
- Deliver Executive Storytelling & Briefings: Independently author and present high-yield briefs, strategic memos, and leadership presentations to C-suite and senior executives.
- Build & Manage High-Performing Teams: Recruit, mentor, and retain a world-class team, fostering talent development while establishing disciplined program governance and outcome tracking to achieve shared objectives.
Requirements:
- Bachelor's degree or military experience
- At least 7 years of experience in Risk Management
- At least 3 years experience in Operations Management
- At least 3 years experience in Project Management
- At least 3 years experience in People Management
Preferred Qualifications:
- Master's degree in Business Management, Finance, Accounting, Economics, Mathematics, or Project Management
- At least 10 years of experience in payment network risk management, governance, or network scheme regulation
- Experience with direct on-the-ground execution of commercial strategy and localized operations across regions outside the United States
- Experience in management consulting or enterprise strategy roles leading cross-functional initiative execution
- Business Process Management certification, Lean Six Sigma Green Belt or Black Belt certification, Agile Coach certification, or Certified Regulatory Compliance Manager designation
Salary Information:
- Chicago, IL: $217,000 - $247,700 for Sr. Director, Risk Management
- McLean, VA: $238,700 - $272,400 for Sr. Director, Risk Management
- New York, NY: $260,400 - $297,200 for Sr. Director, Risk Management
- Riverwoods, IL: $217,000 - $247,700 for Sr. Director, Risk Management