Description
Join our team this Christmas and help deliver an exceptional experience for our customers during one of the busiest times of the year.
This is a fixed-term seasonal contract ending on 26 December 2026, with the possibility of an extension subject to business needs.
Shifts may be scheduled across Monday to Sunday and can include a combination of core daytime, evening and weekend hours. Flexibility is essential, as working patterns will vary in line with customer demand and business needs throughout the festive season.
Key Responsibilities:
- Provide exceptional customer service by proactively serving customers and role modelling the service behaviours in store
- Prioritise customers before tasks and deliver an inspiring shopping environment through excellent standards of product presentation and availability
- Participate in Plan A activities to support local community initiatives
- Sell confidently to customers using knowledge of products and services to increase sales in-store and through digital channels
- Ask questions to understand customer needs and offer personal recommendations and suggestions
- Take part in store events to achieve selling targets and create selling opportunities at all service points
- Understand store business priorities and contribute to improving store performance
- Follow safe and legal working practices and minimise losses throughout the store
- Deliver key activities and operational processes within areas of responsibility and look for opportunities to work efficiently and continuously improve
- Adapt and work flexibly across the store to support colleagues and meet customer and business needs
- Own personal development and look for opportunities to grow knowledge
- Share knowledge and experience with colleagues to encourage and support their learning and development
Benefits:
- Competitive salary
- Opportunity to work with a well-known and respected retailer
- Flexible working arrangements
- Inclusive and diverse work environment
About Us:
Marks & Spencer aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.