Strategic Operations Lead

We are looking for a Strategic Operations Lead to build and shape the long-term system for a fast-growing, high-stakes function. As a strategic thought partner and hands-on operator, you will work cross-functionally with various teams to bring ideas to life quickly and iterate as the business evolves.

Key Responsibilities:

• Establish key metrics and compensation models
• Evaluate performance of the business, drivers and trends, and guide targeted action plans
• Build, refine and optimize headcount and capacity models to ensure the right investments
• Build, refine and optimize segmentation and coverage modeling to ensure the right service model for revenue growth
• Develop and operationalize frameworks such as health signals, customer maturity models and playbooks that drive usage and growth
• Create and operationalize dashboards that surface the right KPIs and insights to drive action
• Develop and operationalize an end-to-end operating cadence for the leadership team
• Serve as a trusted advisor to the leadership team
• Partner with cross-functional stakeholders to bring concepts to life rapidly
• Incorporate a global mindset into your work

Requirements:

• Experience in Sales or Customer Strategy and Operations
• Experience with pre-sales, direct sales and technical services teams
• Builder mindset with strong analytical and modeling skills
• Strong operations mindset with excellent stakeholder management skills
• Strong project management skills

Nice to Have:

• Consulting, finance and/or data science background
• Customer-facing experience
• Experience in Business Operations, Sales or Services strategy & ops
• Experience with company strategy, localization, pricing, consumption-based pricing, and customer frameworks