Description
The User Researcher role at UK Health Security Agency involves embedding user-centred design (UCD) approaches into UKHSA ways of working. You will work as part of a multidisciplinary squad collaborating with teams across UKHSA to ensure design projects are rooted in a deep understanding of users and their needs.
Key responsibilities:
- Carry out user research activities, creating research plans, recruiting participants, preparing discussion guides, and running user research sessions.
- Analyse and synthesise user research data to present clear and engaging user insights and actionable findings.
- Contribute to improving user research practice and ways of working by adhering to and embedding consistent and high-quality professional standards.
- Drive awareness of user research practices, advocating for user needs and user research to be embedded within strategy, policy, and service design.
- Work collaboratively and in an inclusive manner by involving teams and colleagues from across UKHSA in user research.
- Act as the voice of users in the design of services, making actionable recommendations based on insights and communicating these to stakeholders clearly and confidently.
Requirements:
- Experience of using user-centred design methods and practices in complex organisations.
- Experience of designing and delivering inclusive user research with a range of users.
- Experience of qualitative research methodologies and knowing how to apply different methods to different research projects.
- Experience of using basic techniques to analyse and synthesise findings.
- Ability to create actionable, evidenced-based insights using a variety of techniques to tell compelling stories.
- Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research.
- Ability to explain the value of research practice, navigate stakeholder landscapes, and gain support for research plans, findings, and ways of working.
- Ability to work as part of a multidisciplinary team, working directly with other professions to ensure effective and timely delivery.
Desirable criteria:
- Government service assessments.
- Working in an agile environment.
- Coaching and mentoring other user researchers.
Location: Hybrid working based at any of our Core HQs in either Birmingham, Leeds, Liverpool or London (Canary Wharf).
Salary: £41,983 to £52,113 a year per annum, pro rata.
Contract: Fixed term, 14 months.
Working pattern: Full-time, Part-time, Job share, Flexible working.