Senior Customer Trust Analyst, EMEA

Abnormal AI is looking for a Senior Customer Trust Analyst to build and lead its customer-trust program across EMEA.

As the first Customer Trust hire in the region, this person will partner closely with EMEA-based Engineering and Sales teams to foster a culture of trust between Abnormal and its customers.

The role involves presenting Abnormal's control environment to senior buyers, designing response strategies for high-stakes security reviews, and driving clarity when customer expectations conflict with reality.

Responsibilities:

• Own and build the customer-trust program for EMEA
• Contribute to defining how the trust response process scales as deal volume grows
• Translate customer security requirements into internal controls, evidence, and product or operational requirements
• Track and drive resolution of gaps between customer expectations and Abnormal's actual control environment
• Partner with EMEA-based Engineering and Sales teams, as well as Security and Legal
• Maintain up-to-date content in Responsive and accurate documentation in Safebase Trust Center for EMEA
• Support the tooling that underpins the trust response process
• Engage in ad-hoc projects as required
• Maintain regular communication with internal stakeholders and Sales leadership

Requirements:

• 7-10 years of experience in customer-facing security, trust, or compliance roles
• Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires
• Experience translating customer security requirements into internal controls, evidence, and product or operational requirements
• Strong project management skills
• Excellent written and verbal communication skills

Nice to Have:

• Bachelor's degree or equivalent experience
• CIPP/E, CIPM, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor certification(s)
• Experience using Responsive and SafeBase Trust Center
• Experience in a fast-paced, high-growth technology company