Senior Hardware Product Quality Manager, PQM

We are looking for a Senior Hardware Product Quality Manager (PQM) to support NVIDIA's datacenter hardware quality initiatives. As a Senior Hardware Product Quality Manager, you will collaborate with customer-facing teams to address customer complaints, develop deep technical expertise in NVIDIA's products, and coordinate with internal teams to drive effective issue resolution.

Responsibilities:

• Participate in conference calls and face-to-face meetings related to quality on a weekly or monthly basis
• Track key quality metrics and report regularly to the quality engineering team and internal management
• Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions
• In crisis or critical issue situations, quickly assimilate technical details to understand the critical elements of the issue and provide direction to working engineering teams
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints
• Write and review 8D reports for customer consumption
• Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity
• Continuously drive problem resolution internally by providing leadership and direction
• Identify opportunities to accelerate PQM workflows with AI and guide the integration of AI-enabled tools into quality management processes

Requirements:

• BS or MS degree from a leading university in electrical engineering, quality, or a related technical field (or equivalent experience)
• 8+ years of demonstrated experience in electronics customer quality role
• Customer interface experience is critical
• Quickly comprehend technical details relevant to understanding customer complaints
• Excellent proficiency with 8D problem-solving tools/methods
• Excellent written and oral communication skills
• Strong social skills, with a logical approach to problem-solving, good time management, and task prioritization
• Strong organizational and program management skills with experience coordinating across multiple engineering and business teams
• Proficient using MS Office software tools, data analytical tools, and email communications

Preferred Qualifications:

• Background in semiconductor manufacturing processes such as Si fab, Package assembly, and Final test
• Knowledge of SMT and PCBA manufacturing practices and controls
• Background in electronics reliability standards at the component, board, or system level
• Knowledge of server system hardware and design, development, architecture, failure analysis, or testing
• Close working relationships with customer quality teams and using structured problem-solving to find solutions to their issues

NVIDIA offers highly competitive salaries and a comprehensive benefits package.