Fraud Specialist, Supplier Operations & Governance

We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. As a Fraud Specialist, Supplier Operations & Governance (P4), you will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.

In this role, you will:

• Advise account managers, accounting, and management on best practices to handle billing disputes
• Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
• Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers
• Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution
• Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes
• Dig into call and messaging data to identify why bills don’t match or find evidence of fraud
• Build dashboards that communicate key metrics related to the lifecycle of disputes
• Read contracts and interpret what should be the invoice versus what it is
• Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices
• Partner closely with data analytics, engineering, and accounting to reconcile accounts

You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact.

The estimated pay ranges for this role are as follows:

• 90,800.00 - CAD 113,500.00
• Target Bonus Percentage 15%