Description
We are seeking a Manager, Product Management to lead our travel communication platform strategy. You will own the overarching communications platform strategy, charting its strategic expansion and defining the greenfield strategy for SMS engagement.
Responsibilities:
- Chart the Strategic Vision: Own the end-to-end strategy and product roadmap for Capital One Travel's multi-channel communications platform.
- Scale the Email Templating Engine: Drive its expansion from servicing communications into dynamic, personalized marketing use cases.
- Define the SMS Strategy: Develop a comprehensive strategy for leveraging text messaging to drive customer engagement and value.
- Pioneer AI Integration: Explore and define how to responsibly layer Artificial Intelligence into critical servicing and marketing messaging.
- Unlock Personalization at Scale: Strategize and execute the integration of rich personalization data into our communications engine.
- Empower Partner Teams: Unify fragmented tooling into a scalable, self-serve system.
- Drive Complex Migrations: Lead multi-phase platform migrations with clear scope boundaries and credible fallback plans.
- Define Success Metrics: Establish and own key performance indicators that demonstrate platform value.
- Champion "Well-Managed" Design: Partner with Legal, Risk, and Compliance teams to embed regulatory requirements and governance into the platform.
Requirements:
- Currently has, or is in the process of obtaining a Bachelor's or Master's Degree in a quantitative field, Business or Marketing.
- OR Bachelor's degree in any field and at least 3 years of Product Management experience.
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer-facing digital products.
In this role, you will be expected to demonstrate proficiency in five key areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.