Service Desk Analyst

We are seeking a Service Desk Analyst to support key day-to-day processes, including technical support for software and hardware, configuring Windows, Linux, and Apple computers, and assisting with various upgrades across the Anduril tech-fleet.

Responsibilities:

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and escalate to the engineering team.
• Configure Windows, Linux, and Apple computers with the latest software updates, device management, and the Anduril security stack.
• Manage inventory and assets of all endpoint hardware.
• Support and administer licenses for end-user software, including Microsoft Office, Adobe, Lucid, and Matlab.
• Identify knowledge articles and standard operating procedures (SOPs) for end-users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed.

Requirements:

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detail-oriented.
• Excellent customer service and communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on-call rotation.
• Must be able to travel if necessary.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Preferred Qualifications:

• Experience with Linux.
• Experience with AWS Virtual Workspaces.
• Experience with Mobile Device Management (MDM).

Benefits: Anduril offers a comprehensive benefits package, including top-tier benefits for full-time employees.