Investigations Manager

We are seeking an Investigations Manager to protect the company's assets and reputation by preventing, detecting, and investigating suspicious sales, fraudulent claims, and internal misconduct.

Key responsibilities include:

• Monitoring and investigating suspicious sales activities
• Conducting in-depth investigations into life insurance claims
• Using data analytics to determine fraudulent patterns, recognize anomalies, and develop strategies to curb fraud
• Designing and implementing fraud prevention policies
• Designing training programs for sales, underwriting, and claims teams
• Meeting internal turnaround times and service-level standards
• Developing and delivering fraud preventive activities for internal auditors, operational staff, and senior management
• Identifying process gaps and proposing improvements for efficiency and fraud prevention
• Supporting data accuracy, claims analytics, and management reporting
• Ensuring claims decisions mitigate financial, legal, and reputational risks
• Collaborating with Legal, Risk management, and HR functions to resolve internal fraud
• Collaborating with external law enforcement agencies, providing evidence for criminal/civil proceedings
• Ensuring all investigations adhere strictly to local privacy, data protection, and insurance industry laws