Senior Account Manager

Job Overview

As a Senior Account Manager at AI Acquisition, you will be the key person between the client and the outcome. You will own a portfolio of clients who are building real businesses with the company's support. Your main goal is to diagnose where they are, figure out what's blocking their progress, manage their expectations, and drive them toward commercial results.

Responsibilities

• Manage a portfolio of active clients across different stages: onboarding, growth, scale, and at-risk
• Conduct growth workshops, intro calls, and regular check-ins
• Manage client expectations and frame what's realistic
• Diagnose why a client isn't getting results and have real conversations about marketing, sales, offer development, and fulfillment
• Understand the client's lead engine, including Meta ads, cold email, and B2B book-a-call
• Read the client's specific contract and understand the distinct payment flows
• Spot signals before a client escalates and act on them with a structured escalation
• De-escalate frustrated clients without panicking or making promises you can't keep
• Verify every client's status, contract, delivery stage, and risk level before assuming anything is fine
• Identify upsell opportunities and position them as the natural next step
• Log every client interaction, decision, and next step in the company's systems
• Collaborate with the broader CS, delivery, and onboarding teams

Requirements

• 4+ years in a client-facing account management, CSM, or business consulting role
• Experience consulting business owners on how to start, grow, or scale a business
• Understanding of B2B lead generation mechanics, including Meta ads, cold email campaigns, funnels, and how they connect to a client's revenue
• Comfortable navigating money conversations with clients and reading specific contracts
• Ability to manage difficult client conversations with composure
• Proactive and solution-focused approach
• Confidence on camera and on calls
• Experience working in a startup, agency, or fast-moving environment
• Comfortable with AI tools and using them in your workflow

What Success Looks Like

• Clients are progressing and hitting milestones
• Escalations are resolved without reaching higher management levels
• You are recognized as an exemplary Account Manager
• Upsell opportunities are identified and pursued
• Clients at risk are flagged before they ask for a refund
• Accurate and current documentation of client interactions and status
• Adoption of new tools and processes

Benefits

• Direct access to founders
• Real growth path and opportunities for promotion
• Exposure to AI-led systems and tools
• Performance-based compensation with base, bonus, and commission
• Autonomy and ownership of client relationships and portfolio
• High-performance team environment