Description
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
As Human Interest scales for its next phase of significant growth, we're looking for an imaginative, adaptable, and people-centric Sr. Trainer, CSO Enablement.
Training & Facilitation Excellence
- Lead and facilitate dynamic, instructor-led Onboarding, Upskill, and Continuing Education courses for our Customer Success Support Associate and Client Relationship Manager programs.
- Maintain a deep, working knowledge across multiple functional areas, delivering training that seamlessly integrates complex processes.
- Elevate advanced learners by addressing outcomes that demand significant prerequisite skills.
- Leverage learning theory to ensure that all methods are implemented to give any and all training experiences and participants the opportunity to continue to grow their knowledge and development.
Impact Measurement & Continuous Improvement
- Evaluate trainee performance and provide precise, actionable feedback to managers.
- Independently drive the creation of innovative training processes and materials, collaborating extensively with subject matter experts.
- Proactively review and refine training content at regular intervals, ensuring absolute accuracy and currency.
Drive Team Success and Values
- Prioritize collective success by consistently aligning individual contributions with overarching team objectives.
- Strategically contribute to sustained growth by focusing on long-term impact rather than immediate, short-term solutions.
- Execute all tasks with attention to detail, demonstrating an unwavering commitment to delivering high-quality content.
Strategic Partnership & Cultural Advocacy
- Serve as a pivotal ambassador for Human Interest and Enablement, warmly welcoming new team members and ensuring they experience a profoundly successful onboarding journey.
- Partner strategically with operational leadership to meticulously review training needs and pinpoint knowledge gaps.
What you'll accomplish
- Cement our training culture by unequivocally demonstrating the inherent value of the training function beyond the virtual classroom.
- Deliver top-tier training programs that not only deeply engage learners but genuinely excite them about their roles.
- Strategically increase efficiency by proactively identifying areas ripe for process improvement and collaborating seamlessly with appropriate stakeholders.
What you bring to the role
- A strong foundation: You ideally have a BA degree or equivalent practical experience.
- A passion for enablement: You bring 5+ years of proven experience in teaching, training, or a closely related field.
- SaaS Savvy: You have a clear understanding of SaaS business motions and the entire customer lifecycle.
- Customer-centric mindset: You've got proven customer management skills, especially with large and complex accounts.
- Impact-driven: You have a proven track record of meeting and exceeding team objectives.
- Exceptional communicator: Your written and spoken communication is top-notch.
- Collaborative spirit: You're adept at developing strong working relationships at all levels of management.
- Analytical and organized: You possess top-notch organizational and analytical skills.
- Agile and adaptable: You thrive in a startup and SaaS background.
- Tool proficiency: Experience using Salesforce, Docebo, Google Drive, and other LMS systems is a definite plus.
Benefits
- A great 401(k) plan: Our own!
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource
- Monthly work-from-home stipend; quarterly lifestyle stipend