Description
Syneos Health is seeking a Patient Concierge Coordinator to manage patient travel logistics and reimbursement processing for clinical trial projects.
The successful candidate will collaborate with cross-functional teams to understand study requirements and implement patient support services.
Key responsibilities include:
- Managing travel logistics and reimbursement processing for patients participating in clinical trials
- Collaborating with project managers and internal teams to understand study requirements
- Setting up new projects, including mailbox creation and portal access
- Reviewing and validating patient enrolment information
- Serving as a primary point of contact for patient requests
- Coordinating travel bookings and verifying patient reimbursement requests
- Communicating with patients and caregivers to confirm logistics and resolve queries
- Liaising with clinical sites to provide guidance and resolve issues
- Ensuring timely processing of patient payments and maintaining accurate documentation
- Contributing to ongoing service improvements and supporting internal initiatives
Syneos Health offers a range of benefits, including career development and progression opportunities, supportive line management, technical and therapeutic area training, and a total rewards program.
The company is committed to building an inclusive culture and has worked with 94% of all Novel FDA Approved Drugs and 95% of EMA Authorized Products.