Business Intelligence Analyst - Facilities & Innovation

We are seeking a Business Intelligence Analyst – Facilities & Innovation to identify, develop, and implement innovative technologies, digital solutions, and business intelligence tools that improve operational performance, productivity, client experience, and commercial value across ABM's facility services operations, with a particular focus on cleaning services.

The successful candidate will have strong Power BI and data analytics capability, alongside experience leading technology pilots, change initiatives, and operational improvement projects within facilities management, workplace services, or cleaning operations.

Main duties:

• Design, develop, and maintain Power BI dashboards and reports that provide clear, actionable insight
• Build and maintain data models, including data cleaning, transformation, and aggregation
• Integrate data from multiple sources, ensuring accuracy, consistency, and usability
• Translate data into practical recommendations that support operational performance and client outcomes
• Work with operational teams to identify opportunities to improve efficiency and reduce manual activity
• Research opportunities across AI, automation, IoT, robotics, smart buildings, and digital services
• Support the implementation of new tools, technology pilots, and rollout activity
• Help turn improvement ideas into scalable solutions that increase productivity and service performance
• Support change, communication, and user adoption when new tools or processes are introduced
• Use data to track adoption, performance, and return on investment
• Provide user support and guidance on dashboards, reporting tools, and best practice
• Maintain clear documentation for reports, dashboards, and related solutions

What we're looking for:

• Experience in business intelligence or data analytics, with strong Power BI capability
• Proficiency in Power BI, including DAX and Power Query
• Experience with SQL, relational databases, and data modelling
• Knowledge of Microsoft Power Platform
• Strong analytical, problem-solving, and communication skills
• Confidence working with stakeholders across operational and client-facing environments
• Ability to work both independently and collaboratively
• Experience in facilities management, workplace services, cleaning operations, or a similar operational setting would be an advantage

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers