Description
We are seeking a highly skilled Business Immigration Supervisor to join our team at Fragomen's Los Angeles office.
As a Business Immigration Supervisor, you will have the opportunity to make an immediate impact on our business while enjoying training, development, and long-term growth opportunities.
Responsibilities:
- Act as a supervisor to junior business immigration caseworkers, providing training, mentoring, coaching, and performance management.
- Demonstrate excellence in managing complex cases, prioritizing tasks, and monitoring workload to ensure accurate and timely team output.
- Provide direction to the team using extensive knowledge of business immigration case matters.
- Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates.
- Strengthen and maintain strong client relationships with key stakeholders, contribute to client meetings and business reviews, and assist with the successful delivery of the team's output.
- Proactively address client escalations, lead high-touch calls, and provide accurate and relevant client reporting.
- Perform a wide range of varied case-related duties requiring specialized knowledge and skills in employment-based immigration matters.
- Work with clients to perform intake of cases, troubleshoot issues, and establish case strategy.
- Analyze case documents and prepare immigration applications for filing with the appropriate government agency.
- Draft petitions, applications, and specialized support letters detailing eligibility for visa classification and other immigration benefits.
- Communicate regularly with clients and foreign nationals regarding procedural and case processing issues.
- Review and approve client billing and conduct billing and WIP audits as appropriate.
- Oversee the status of cases through utilization of case management and billing systems.
- Be fluent with case management and other reporting tools and technologies used to manage data and information.
- Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.
- Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational, and client compliance.
Requirements:
- Bachelor's degree, Associate's degree, or Paralegal certification preferred.
- At least 7 years of business immigration experience (i.e., paralegal).
- Supervisory or managerial experience.
- Possess strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
- A client service mindset, attention to detail, and desire to achieve a high level of productivity.
- Experience using various computer systems, including Microsoft Excel.
- Ability to multi-task in a fast-paced environment with competing demands.
- Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes.
- Ability to contribute to a positive work environment, effectively collaborate, and promote teamwork.
Benefits:
- 22 PTO days + Federal holidays.
- Medical, Dental, and Vision plans + FSA & HSA Plans.
- 401K plan, with company matching.
Compensation:
The salary range for this role is $96,000.00 - $110,000.00 per year.