Officer, Client Portal Support, Client Services - Operations

We are seeking an Officer, Client Portal Support, Client Services - Operations to join our team.

As a key member of our Client Services team, you will be responsible for providing support to our clients through timely handling of email and phone enquiries.

Responsibilities:

• Handle email and phone enquiries from HKEX clients in a timely manner
• Act as HKEX administrator to grant, change, or remove company and user access to various HKEX portals and systems
• Provide support in user onboarding and liaise with IT in arranging External User Testing access for FINI users
• Perform administrative tasks and assist team members in ad-hoc tasks
• Provide support to Access Management system enhancement and participate in User Acceptance Test

Requirements:

• University degree or above
• 1-2 years of working experience in the financial industry, with a preference for roles related to Client Services and/or Operations
• A team-player attitude and self-driven learning mindset
• Great self-organisation, task prioritisation, attention to detail, and strong problem-solving skills
• Knowledge in securities/finance/customer services with exposure to Hong Kong and Mainland markets is welcomed