Strategy & Business Operations, Manager (Seller & Growth)

We are looking for a professional to drive Grab's regional Seller Programme and support user growth plans across GrabMall.

This role combines two complementary responsibilities: translating strategy into practical seller programmes that are easy for merchants to understand and adopt, and supporting user acquisition and engagement strategies that grow the GrabMall shopper base.

Seller Programme

• Develop and roll out seller-facing programmes and policies, translating strategy into guidelines and tools that sellers can act on.
• Develop seller incentive programmes that drive platform engagement and commercial growth, balancing regional consistency with market flexibility.
• Identify seller pain points through on-ground engagement and qualitative research, translating them into structured business problems and developing scalable programme responses.
• Work closely across country leads and cross-functional teams to socialise, refine, and land seller programmes.

User Growth

• Support the end-to-end planning and execution of user growth initiatives for GrabMall, ensuring cross-functional alignment between Ops, Product, and relevant teams.
• Contribute to strategies that convert the existing Grab user base into active GrabMall shoppers through high-context placements.
• In partnership with Marketing and Country teams, support the rhythm of the business through high-velocity campaign cadences.

Qualifications

• 5 or more years of experience in e-commerce, marketplace, platform operations, strategy or growth marketing.
• Quantitative discipline with strong business sense and ability to translate analyses to actionable business insights.
• Proven ability to build operational policies from scratch, balancing strategic and operational requirements.
• Stakeholder Management: Ability to coordinate between various country teams (Ops), technical teams (Product) and creative teams (Marketing).
• Prior exposure to seller/merchant programme management, country or category leadership, or cross-market growth roles.
• Localized Knowledge: Understanding of the SEA landscape (specifically the "Double Day" culture) is a significant plus.

Life at Grab

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex, a benefits package that suits your needs and aspirations.
• Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme.
• FlexWork arrangements such as differentiated hours.