Branch Manager, Guadalajara

Job Summary

As Flexport scales its operations in Mexico, the Guadalajara office has grown into a regional operations hub and a critical talent base for LATAM and cross-border functions. As Branch Manager, you will help build and lead the office, overseeing execution across ocean, air, trucking, and customs brokerage.

Key Responsibilities

• Own Multimodal Operations: Lead execution across ocean, air, trucking, and customs brokerage for the Guadalajara office, ensuring service levels, compliance, and efficiency across all modes.
• Leverage Local Market Relationships: Maintain and grow relationships with major players in the Mexican logistics landscape to unlock better rates, capacity, and service reliability.
• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.
• Serve as the Local Site Leader: Represent Flexport in Guadalajara, leading the office and serving as the go-to leader for the team.
• Build and Scale the Office: Help shape the Guadalajara office's growth, from team structure to ways of working, as headcount and volume increase.
• Champion Automation & AI: Identify manual, repetitive work across Mexico operations and drive adoption of automation and AI-powered tooling to eliminate it.
• Manage Office Administration: Own administrative tasks required to run the office day-to-day, from vendor coordination to office logistics.
• Drive Operational Excellence: Identify and resolve bottlenecks across modes, working cross-functionally with global ops teams to maintain consistent service quality.

Requirements

• Leadership Experience: 7+ years in a leadership role within freight forwarding, logistics, or supply chain management.
• Operational Expertise: Deep, hands-on experience managing multimodal freight operations in Mexico, with a clear understanding of how each mode works end-to-end.
• Market Relationships: Existing relationships with major ocean carriers, airlines, trucking companies, and customs brokerage firms operating in Mexico.
• Automation Mindset: Default to asking how to automate before building a manual process, and excitement about using AI-driven tools to improve operations.
• Leadership Presence: Ability to act as a credible local leader, representing Flexport with external partners and serving as an anchor for the office internally.
• Language: Bilingual in Spanish and English required.