Description
You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time.
As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.
The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs.
Responsibilities:
- Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary
- Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative
- Proactively solve issues and foster trust with our beloved customers
- Create a personalized, positive and effortless experience for the Lyft community
- Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support
- Be a community advocate for Lyft
- Willingness to work a wide range of hours and weekends
Experience:
- 1+ years of experience in customer service or sales mandatory
- 1+ years of experience with social media or communications is a plus!
- Captivating written communication skills and fastidious attention to detail
- Emotional intelligence in spades and experience dealing with people
- Strong work ethic and proactive nature
- Keen ability to work independently as well as with a team
- Ownership mindset and resolve to follow-through
- Ample time management skills - able to work independently through ambiguity.
Benefits:
- Extended health and dental coverage options, along with life insurance and disability benefits
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- Access to a Lyft funded Health Care Savings Account
- RRSP plan with company match to help save for your future
- In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy.
- Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs.
- Subsidized commuter benefits and Lyft ride credits