Description
The Office of the Small Business Commissioner (OSBC) is an independent public body established by Government under the Enterprise Act 2016 to tackle overdue payments and unfavourable payment practices in the private sector. Its mission is to make life easier for small businesses by getting money moving through the economy and streamlining support.
Job Responsibilities:
- Lead the Adjudication and Casework functions, setting strategic priorities, delivery plans and operational objectives. Reporting to the Head of Enforcement and Casework, ensuring delivery supports the OSBC’s Business Plan, statutory responsibilities and organisational goals.
- Provide leadership and oversight of all casework and adjudication activity, ensuring operations are delivered efficiently, fairly, consistently and within agreed service standards.
- Lead, motivate and develop high-performing teams, creating a culture of accountability, continuous improvement, professional development and excellent customer service.
- Maintain oversight of decision-making processes and case outcomes, ensuring that all adjudications and casework activities are robust, evidence-based, legally sound and aligned with relevant legislation, policies and procedural standards.
- Work closely with the Head of Enforcement and Casework to identify emerging risks, trends and compliance issues, contributing to enforcement strategies and the effective delivery of regulatory interventions.
- Build and maintain effective relationships with internal and external stakeholders, including government departments, legal advisers, industry representatives and small and large business stakeholders, acting as a senior representative for the OSBC on adjudication and casework matters.
- Identify opportunities to enhance operational effectiveness, case management processes, governance arrangements and customer experience through the use of data, insight and best practice.
- Provide assurance on performance, risks and operational delivery, preparing high-quality reports, briefings and recommendations for senior leaders, the Small Business Commissioner, Boards and other governance forums.
Person Specification:
- Strong strategic leadership and people management experience, including leading multidisciplinary teams.
- Significant experience of managing operational casework, adjudications or regulatory functions.
- Proven ability to make and oversee complex, evidence-based decisions within a regulatory, legal or compliance framework.
- Excellent business stakeholder management and influencing skills, including engagement with business leaders and external partners.
- Strong analytical and problem-solving skills, with the ability to interpret complex company information and data to make timely, effective decisions.
- Excellent written and verbal communication skills, including preparation of detailed performance reports, briefings and recommendations for senior audiences.
Benefits:
- Salary of £60,732 - £71,296 per year
- Contribution of £17,594 towards being a member of the Civil Service Defined Benefit Pension scheme
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%