Implementation Consultant (SEA/GCN)

Job Overview

As an Implementation Consultant at Stripe, you will manage the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. Your goal will be to ensure a seamless transition for clients and provide top-notch user satisfaction.

Responsibilities

• Manage the full onboarding cycle for mid-market and enterprise companies in both the SEA and the GCN market, from contract signing through launch.
• Develop, manage, and implement a customer's integration architecture, change management strategy, and timeline.
• Collaborate with Sales, Technical Services, Product, and Engineering teams to ensure a successful transition for clients.
• Engage with Product and Engineering teams to help drive product strategy for large users.
• Work with teammates on strategic projects that improve and scale the implementation process and team operations.

Requirements

• 6+ years of experience working with strategic customers on technology solutions, with a track record of top performance.
• Ability to understand complex business requirements and craft tailored solutions.
• Quick learner with the ability to explain technical concepts to Stripe's largest customers.
• Proven project management skills and strong critical thinking abilities.
• Superior verbal and written communication skills.

Preferred Qualifications

• Prior experience at a growth-stage internet and software company.
• Experience in the payments industry.
• Knowledge of APIs.
• Knowledge of SQL.
• Professional fluency in Mandarin Chinese and English.