Description
We are seeking a Senior Client Services Associate to support efforts to maintain and expand upon COA copyright holders and client relationships.
The successful candidate will manage and grow existing copyright holder accounts, ensuring high levels of engagement and satisfaction.
Key responsibilities include:
- Managing and growing existing copyright holder accounts
- Enhancing copyright holder satisfaction through proactive communication and value-added support
- Leading project management, monitoring, and reporting activities related to assigned accounts
- Building and expanding relationships with Clinical Outcome Assessment (COA) copyright holders and developers
- Coordinating the setup and implementation of distribution processes for new COAs
- Conducting due diligence activities to verify and document copyright ownership
- Serving as a subject matter expert in COA management
- Acting as the primary point of contact for assigned accounts
- Collaborating cross-functionally with licensing, legal, operations, and commercial teams
Requirements:
- At least 2 years of client management experience
- Contract management experience
- Strong organisational and analytical skills
- Public speaking skills
- Advanced level of English
- Proficiency in Microsoft Office Suite (Word, Excel, PPT)
- Experience in clinical research field/COA field/pharma industry/Project Management is a plus
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.