Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Sr IT Project Management Specialist, your primary purpose will be to manage, support, and service project assignments through completion. You will administer procedures and processes that measure and manage customer satisfaction, identify, analyse, and report trends, and provide interpretation of report information and make recommendations for improvement.
Responsibilities:
- Identify required resources and research project data, procedures, and history for a thorough understanding of project direction.
- Prepare and manage project plans through completion.
- Provide data analysis, including identifying and recognising trends across multiple offices for national client operations.
- Monitor and assess data for accuracy and integrity.
- Communicate activity progress to involved parties.
- Assist Program Managers to resolve issues that arise.
- Deliver oral and written presentations of project results.
- Provide training to colleagues as needed.
- Help transition programs as needed.
Additional Responsibilities:
- Perform other duties as assigned.
- Support the organisation's quality program(s).
- Travel as required.
Qualifications:
- Bachelor's degree from an accredited college or university preferred, majoring in Business Administration, Statistics, or Quantitative Analysis, with courses in Computer Sciences preferred.
- Six (6) years of related experience or equivalent combination of education and experience required, including two (2) years of general business experience with emphasis on data analysis or planning.
- Knowledge of related field procedures or insurance-related procedures and/or managed care systems and operations.
- Good knowledge of project management.
- Knowledge of data analysis with strong Excel skills.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office products.
- Analytical and interpretive skills.
- Good organisational skills.
- Good interpersonal skills.
- Good negotiation skills.
- Ability to work in a team environment.
- Ability to meet or exceed Performance Competencies.