Description
The AVI Engineer (SME) is responsible for designing technical solutions for complex problems. The candidate will provide technical oversight of a project solution, including requirement interpretation and allocation of requirements to technical components.
Responsibilities:
- Perform onsite AV system operations and maintenance, and troubleshooting to ensure high levels of operational readiness
- Provide technical support to the end users in person or by phone
- Support troubleshooting and optimization of AV performance, availability, and scalability
- Management of system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
- AV system user training
- Ensure compliance with change management processes for system updates or changes
- Availability for on-call support outside regular business hours to address urgent issues and ensure continuous operation of AV systems
Requirements:
- 15+ years of related Network Engineering experience
- Bachelor’s or Technology degree in Engineering or a related specialized area/field, OR equivalent 19 years job-related experience
- TS/SCI with SCI Poly clearance
- Excellent organizational, coordination, interpersonal and team building skills
- Proven problem-solving skills in complex environments
Technical Skills:
- Experience with maintenance and troubleshooting of Integrated Client Transmitters
- Experience with installing and troubleshooting audiovisual systems such as, Cisco, Thinklogical, etc
- Experience supporting high ops-temp environments
- Ability to take ambiguous requirements or problems and convert them into technical solutions
- Ability to partner with systems administrators, storage administrators, and application developers to solve complex problems
- Complex problem management research and issue resolution
- Ability to mentor junior engineers