Description
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.
We are looking for a Principal Product Manager to be the primary product voice for Elastic Security's most strategic enterprise customers. In this high-impact role, you will own the relationship between Elastic Security's product organization and our most strategic enterprise accounts.
Responsibilities
- Own the enhancement request pipeline across multiple strategic enterprise accounts at once. Build and maintain a structured system to track, prioritize, and respond to customer-sourced requirements.
- Translate customer requirements into shipped products. Work at the level of customer pain, not just the feature that was asked for, and synthesize input from many accounts into a single, coherent product direction.
- Turn input from strategic accounts into successful products. Look for patterns across accounts. Shape some of these patterns into formal partnerships for design.
- Feed validated customer patterns back into the core product roadmaps, influencing direction well beyond the accounts you cover.
- Serve as the primary product voice in meetings with senior customer stakeholders, including the CISO, CTO, and VP of Security Operations.
- Prioritize customer-sourced requirements using structured frameworks such as RICE, weighted scoring, and opportunity sizing.
- Partner with product and engineering leads to write requirements they can act on without follow-up clarification meetings.
- Operate across Product, Sales, Customer Success, and Legal.
What You Bring
- Extensive Experience: 7–10 years of product management experience, with at least 4 years in B2B enterprise software.
- Security Domain Knowledge: Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms.
- Enhancement Request Management at Scale: You have personally run a structured enhancement request pipeline across several enterprise accounts at the same time.
- Executive Presence: You are comfortable as the primary product voice with C-suite and VP-level customer stakeholders.
- Technical Credibility: You earn respect from engineering through the quality of your requirements rather than through authority.
- Cross-functional Leadership and Influence: You have operated at the intersection of Product, Sales, Customer Success, Engineering, and Legal.
- Structured Thinking and Bias for Closure: You bring order to unstructured problems, using data to prioritize and clear judgment when data is thin.
- Comfortable with AI-Augmented Work: You use AI tooling for synthesis, documentation, and preparation as a regular part of your workflow.
Location and Travel
This role is remote-first. Travel up to 50% to support Elastic's most strategic accounts, including on-site executive and design-partner engagements, is expected.
Compensation
The typical starting salary range for this role is: $185,600-$234,900 USD In select locations, an alternate range may apply: $212,600-$274,500 USD